Marketing Wise is a blog and discussion forum about support marketing for high-tech companies.
Francoise Tourniaire is the owner of FT Works, a boutique consulting company that helps high-technology vendors create
and improve their support operations. She’s currently at work on a new book, a practical handbook on how to create, market, and sell support offerings. Read more about FT Works.
I’m looking to create a Support manual from scatch.
any great support templates out there.
just came across your blog, will be looking through it in greater depth. I might have an article for you on pricing to put up here.
cheers,
josh.